Privacy Policy

This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase from www.prettychillclothing.com (the “Site”).

 

OUR COMMITMENT TO YOUR PRIVACY

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Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
 

PERSONAL INFORMATION WE COLLECT

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When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

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As you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.”

 

We collect Device Information using the following technologies:

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• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit all about cookies webpage.

• “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

• “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site​

 

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect Order Information from you, including:

• Name

• Billing address

• Delivery address

• Email

• Phone number

• Payment information (including credit card numbers or details from PayPal, Google Pay, Apple Pay)

 

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

• Name

• Delivery address

• Email

• Phone number​

 

We do not share this information with outside parties except to the extent necessary to complete that order.

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HOW WE USE YOUR PERSONAL INFORMATION

 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

 

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). 

 

Additionally, we use this Order Information to:

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• communicate with you

• screen our orders for potential risk or fraud

• provide you with information or advertising relating to our products or services, when in line with the preferences you have shared with us,

• use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site

• displaying targeted adverts based on behaviour and shopping history on Facebook, Instagram, Tik Tok, Snapchat, Google and Bing

• run google analytics to monitor prettychillclothing.com site traffic and browser behaviour. AdWords and Google Shopping display products and adverts based on browser behaviour and shopping history

• inform our marketing campaigns

 

SHARING YOUR PERSONAL INFORMATION

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We use the information you provide about yourself when placing an order only to complete that order. We share your Personal Information with third parties to help us to complete your order, as described above. 

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For example, we use Wix to power our online store - you can read more about how Wix uses your Personal Information on Wix's’s privacy notice. 

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We also use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your Personal Information on Google’s privacy notice.  You can also opt-out of Google Analytics on the Google opt-out webpage. 

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You can register with our website if you would like to receive updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form. You can always unsubscribe from our updates at any time.

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Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 
 

BEHAVIOURAL ADVERTISING

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As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational webpage.

 

You can opt out of targeted advertising through: 

• Facebook

• Instagram

• TikTok

• Twitter

• Google

• BING

 

Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal.

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DO NOT TRACK

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Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. 

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YOUR RIGHTS

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If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

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Additionally, if you are a European resident, we note that we are processing your information to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. 

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DATA RETENTION

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When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. 

 

CHANGES

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We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

THE INFORMATION WE DON'T COLLECT

Credit/Debit Card Information - we use a third-party payment processor to handle this information securely.
 

HOW WE USE COOKIES

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A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

OUR COMMITMENT TO DATA SECURITY

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To prevent unauthorised access, maintain data accuracy and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

HOW YOU CAN ACCESS OR CORRECT YOUR INFORMATION

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You can access all your personally identifiable information that we collect online and maintain by logging into your account with the username and password you created when you registered with us.

You can also correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

 

EMAIL MARKETING

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By providing us with your email you acknowledge that the information you provide may be transferred to email marketing applications and services for processing in accordance with their respective Privacy Policy and Terms.

 

KLARNA

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In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.

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CONTACT US

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For more information about our privacy policy, if you have questions, please contact us by email at prettychill.team@gmail.com